Call: 214-618-2047

Program Policies

Withdrawal Policy

  • Withdrawal requests will only be considered at least five business days before the course start date, except for medical reasons (See Medical Withdrawal Request).
  • Approved withdrawals will be refunded using one of the methods listed in the Course Refund Policy. Convenience charges paid online will not be reimbursed.
  • Refunds will not be considered once classes have started, except for medical reasons (See Medical Withdrawal and Medical Transfer Request).

Transfer Requests

  • Transfer requests will only be considered if received at least five business days before the course start date, except for medical reasons (See Medical Transfer Request).
  • Requested transfer classes must have open availability.
  • If the transfer course request is not available and the participant chooses to withdraw, the request is subject to the withdrawal policy.

Medical Withdrawal and Medical Transfer Request

  • Written documentation from a physician’s office must accompany the Withdrawal or Transfer request.
  • The request must be received within 72 hours of the first missed class.
  • Refunds will be prorated if the withdrawal is on or after the course start date. Convenience charges paid online will not be reimbursed. 
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Course Refund Policy

  • Approved withdrawal participants will be refunded by one of the following:
  • Account Credit
  • Credit Card/Debit Card used to make the purchase
  • Check: All check refunds take approximately 6-7 weeks processing by the Town of Little Elm and are made out and mailed to the main contact of the account.
  • Convenience charges paid online will not be reimbursed.
  • Refunds will not be considered once classes have started, except for medical reasons (See Medical Withdrawal and Medical Transfer Request)