Program Policies
Withdrawal Policy
- Withdrawal requests will only be considered at least five business days before the course start date, except for medical reasons (See Medical Withdrawal Request).
- Approved withdrawals will be refunded using one of the methods listed in the Course Refund Policy. Convenience charges paid online will not be reimbursed.
- Refunds will not be considered once classes have started, except for medical reasons (See Medical Withdrawal and Medical Transfer Request).
Transfer Requests
- Transfer requests will only be considered if received at least five business days before the course start date, except for medical reasons (See Medical Transfer Request).
- Requested transfer classes must have open availability.
- If the transfer course request is not available and the participant chooses to withdraw, the request is subject to the withdrawal policy.
Medical Withdrawal and Medical Transfer Request
- Written documentation from a physician’s office must accompany the Withdrawal or Transfer request.
- The request must be received within 72 hours of the first missed class.
- Refunds will be prorated if the withdrawal is on or after the course start date. Convenience charges paid online will not be reimbursed.
Course Refund Policy
- Approved withdrawal participants will be refunded by one of the following:
- Account Credit
- Credit Card/Debit Card used to make the purchase
- Check: All check refunds take approximately 6-7 weeks processing by the Town of Little Elm and are made out and mailed to the main contact of the account.
- Convenience charges paid online will not be reimbursed.
- Refunds will not be considered once classes have started, except for medical reasons (See Medical Withdrawal and Medical Transfer Request)
